History of Crescendo Consulting Group
For more than 20 years Crescendo Consulting Group and its consultants have assisted a wide range of organizations that address some of society’s most vexing challenges such as affordable housing, mental health, poverty, COVID-19 responses, and healthcare.
Our consultants have worked with populations as diverse as mothers and children experiencing homelessness and trauma to the world’s largest non-defense proton gantry treatment facility.
The firm was spin-off from Baker Newman Noyes (BNN), one of the largest accounting and professional services firms in New England. Its history as a woman-owned business dates back to 2003 when the firm was founded by four women and one man, with Jim Kupel and Beth Austin were co-owners. In 2022, Managing Principal Scott Good named Katelyn Michaud as the firm’s Managing Principal.
Sector experience includes, but is not limited to public sector clients, healthcare, professional services, technology, food products, manufacturing, biotechnology, financial service and social service organizations.
Some of the Crescendo consultants’ accomplishments include:
- Conducting the first-of-its-kind statewide community needs assessment for an action partnership of multiple organizations working to reduce conditions and causes of poverty.
- Inventing the “Assessment as Action Improvement Cycle” © for community assessments that simultaneously engages community partners and uses data to create a positive cycle of change.
- Establishing the Harbor Performance Initiative – a group of the nation’s leading behavioral health institutions who share data and ideas to improve behavioral health across the United States.
- Assisting one the nation’s newest non-profit health insurance plans to start strong enabling it to continuing service now over a decade after its inception.
- Receiving the “total campaign” Lamplighter Award from the New England Society for Healthcare Communication’s for a year-long program that included pre-campaign research, a multi-channel campaign strategy and a series of print and online ads, as well as online videos.
- Developing a national, in-depth social media study with over 120 community hospitals and medical centers for the American Hospital Association’s Society for Healthcare Strategy and Market Development.
- Initiating a child abuse prevention program which has dramatically reduced deaths and other incidence of child abuse for nearly three decades.